Legal
Privacy & Cookie Notice
Last updated August 5, 2026
Our commitment
Healing Hearts Media respects your privacy. We collect, use, and share personal information only for reasonable purposes connected with operating this website, communicating with you, providing events and resources, and fulfilling services you request.
Information we collect
We may receive information you choose to provide, such as your name, email address, message, event registration details, or information submitted through a third-party sales or registration service. Our hosting and security providers may also process technical information such as IP address, browser type, device information, and request logs.
How information is used
We use information to respond to inquiries, deliver requested communications, administer events, maintain and secure the website, understand site performance where consent is required, meet legal obligations, and prevent misuse. We do not sell personal information.
Email communications
We send promotional email only where we have consent or another lawful basis. Messages will identify the sender and provide a way to unsubscribe. Transactional replies and information you specifically request are separate from promotional subscriptions.
Cookies and browser storage
This site uses essential browser storage to remember choices such as your cookie preference and to support core functionality. If optional analytics or marketing technologies are introduced, they should not be activated until the appropriate consent is obtained. Declining optional cookies does not prevent essential storage from operating.
Service providers and external links
We use service providers for website hosting, content management, communications, event registration, and external sales or checkout. These providers process information under their own terms and privacy notices and may operate outside Canada. Links to third-party sites are provided for convenience; their practices are not controlled by Healing Hearts Media.
Retention, security, and your choices
We retain personal information only as long as reasonably needed for the stated purpose, legal requirements, or legitimate business records, and use reasonable safeguards appropriate to its sensitivity. You may ask to access or correct your information, withdraw consent where applicable, or raise a privacy concern by emailing hello@healingheartsmedia.org. Some records may need to be retained where required by law.
Wellness information
Website content is general educational and supportive information. It is not medical, mental-health, legal, or crisis advice and does not replace care from a qualified professional. If you or someone else is in immediate danger, contact local emergency services.
Updates
We may update this notice as the website and its services change. The current version and revision date will remain posted here. Please also review our Terms & Conditions.